Refund Policy

1. Eligibility for Returns & Refunds


We offer a 60-day return period from the date of delivery.

To qualify for a full refund:

  • Products must be unopened, unused, and in original sealed packaging
  • Items must not be damaged, expired, or altered
  • Return request must be submitted within 60 days of delivery

Note: For health, safety, and hygiene reasons, opened or consumed nutritional supplements cannot be accepted for return or refund.

2. How to Request a Refund


To start a refund request:

  1. Email us at: [email protected]
  2. Include your order number, product details, and reason for the return
  3. Wait for our approval and return instructions

We will respond to all requests within 24–48 business hours.

3. Refund Processing Time


Once we receive and inspect the returned item, approved refunds will be processed within 5–10 business days.

Refunds are issued to your original payment method.

Processing times for the funds to appear in your account may vary by payment provider.

4. Shipping for Returns


  • All returns are at the customer’s cost unless the item was damaged, defective, or shipped incorrectly by us.
  • We do not offer free return shipping.

5. Currency


All refunds are issued in USD (US Dollars).

6. Non-Refundable Items


  • Opened or used products
  • Products outside the 60-day return window
  • Items purchased from third-party sellers
  • Shipping fees (unless due to our error)

7. Final Decision


1stphormshop reserves the right to approve or deny any refund request based on this policy.