Privacy Policy

1. General Policy


At 1stphormshop, we stand behind the quality of our High Performance Nutrition products. This Refund & Return Policy outlines eligibility, procedures, and terms for returns, refunds, and exchanges.

2. Eligibility for Returns & Refunds


You may request a return or refund within 30 calendar days of delivery if:

  • The product is unopened, unused, and in original sealed packaging
  • The item arrived damaged, defective, or incorrect
  • The order was shipped in error

Not eligible for return/refund:

  • Opened, used, or consumed supplements (for health, safety, and hygiene reasons)
  • Expired products
  • Orders outside the 30-day window
  • Products purchased from third-party retailers

3. Health & Safety Rule


Due to the nature of dietary supplements and personal health safety, opened products cannot be accepted for return or refund under any circumstances.

4. How to Request a Refund/Return


To start a return or refund:

  1. Email us at: [email protected]
  2. Include: order number, product name, photos (if damaged/defective), and reason for request
  3. Wait for our confirmation and return instructions (if approved)

We will respond to all requests within 24–48 business hours.

5. Refund Processing


  • Approved refunds will be processed to your original payment method
  • Refunds typically take 3–10 business days to reflect in your account (depending on your payment provider)
  • Shipping costs are non-refundable unless the return is due to our error (damaged/incorrect items)

6. Exchanges


Exchanges are available for damaged, defective, or incorrect items only. We will send a replacement once the return is verified.

7. Return Shipping


  • If the return is due to our mistake (wrong item, damaged goods), we cover return shipping
  • If the return is for other eligible reasons, you are responsible for return shipping costs

8. Final Decisions


1stphormshop reserves the right to approve or deny any return/refund request based on this policy.

9. Contact Us


For refund or return inquiries:

Email: [email protected]