Customer Service Policy

1stphormshop – High Performance Nutrition


1. Our Commitment


At 1stphormshop, we are committed to providing excellent, reliable, and honest customer service for all customers purchasing high-performance nutrition supplements. We strive to respond quickly, resolve issues fairly, and ensure your shopping experience is safe, smooth, and satisfying.

2. Contact Information


For all inquiries, support, or assistance:

  • Email: [email protected]

    We aim to respond to all emails within 24–48 business hours.

3. Order Support


  • Order status, tracking, and product questions are answered promptly.
  • We provide clear information about ingredients, usage, and product availability.
  • Any errors related to your order will be corrected quickly and fairly.

4. Product & Quality Assurance


We only offer high-quality, performance-based nutrition supplements.

If you receive a product that is damaged, defective, or incorrect, please contact us immediately with your order details and photos. We will assist with replacement or resolution in accordance with our policies.

5. Return & Refund Guidelines


We accept returns or refunds only under the following conditions:

  • Items received damaged, defective, or incorrect.
  • Requests submitted within 30 days of delivery.
  • Products must be unused and in original packaging where applicable.

    We do not accept returns for opened dietary supplements for health and safety reasons.

6. Shipping & Delivery Support


We provide shipping confirmations and tracking information once available.

For delayed, lost, or missing packages, contact us so we can investigate and assist with carriers.

7. Privacy & Security


Your personal information and payment details are secure and private.

We do not share or sell your data to third parties.

All transactions are processed securely.

8. Fair Treatment & Respect


We treat every customer with respect, professionalism, and fairness.

We do not tolerate discriminatory, offensive, or abusive communication.

Our team is dedicated to helping you reach your performance goals safely and effectively.

9. Policy Updates


1stphormshop reserves the right to update this Customer Service Policy at any time.

Updates will be posted on our website.